Frequently Asked
Questions

Not if we handle it through our non-fault service. We recover the full cost, including your excess, from the at-fault driver's insurer. You pay nothing upfront.

No. Because the claim is made against the other driver's policy, not yours, your No Claims Bonus is completely protected.

Yes — we provide a free courtesy car while yours is being repaired, so you're never without transport.

Our claims partner handles this. They'll gather evidence (your photos, witness statements, police reports) and fight your corner. You're supported throughout.

Your policy may require you to notify them of any accident, even if you're not claiming. Check your policy documents. But if you're not claiming through them, it often doesn't affect your premiums.

Our claims partner helps you get the correct market value from the at-fault insurer. If their offer seems low, they'll negotiate for you.

Contact us anyway. We can advise you based on the circumstances. Some accidents that feel like your fault actually aren't — roundabout rules, parking incidents, and reversing situations can be complex.

Photos of all vehicles, damage, number plates, and the scene. The other driver's name, address, phone, insurance details, and reg. Witness details. Police report reference if attended.

Yes. We have a Car-O-Liner precision bench that allows us to restore chassis and structural alignment to exact manufacturer specifications.

Yes. We have dealer-level diagnostic and programming tools for all German manufacturers — Mercedes, BMW, Audi, Volkswagen, Porsche, and more.

It depends on the extent of damage. We'll give you a clear timeline during the initial assessment and keep you updated throughout the repair.